Yes, all your previously purchased content will be carried over to the new platform. Though we are still in the process of migrating everything from our old website and it might take approximately two weeks to complete.

When we launch the new site you may receive an email to reset your Etchr Studio account password. Once this has been reset you will be able to see your content under the My Library tab.

If you are one of our our existing customers from the old website, you will need to reset your password to access your account. Please click the link here to reset your password. You should use the same email used for the old Etchr Studio website.

While we have migrated over 70% of all past orders, we are still getting to the remaining 30%. You will have access to all your purchases in 2 weeks time. Meanwhile, you can still access your past purchases on the old website. You are also welcome to subscribe, which will give you access to all recorded content and much more immediately.

All Subscribers will benefit from the following: 

1. Unlimited access to over 400+ hours (and growing) of paid recorded content
2. Exclusive and unlimited access to upcoming live 90 minute classes (Live Mini Workshops). 
3. 20% ongoing discount on Etchr Lab products at etchrlab.com
4. Exclusive deals on Art Supplies from selected online retailers including Jackson's Art (Global), Art Supply Warehouse (USA), etc.

The first 1000 subscribers will receive a £10 (approximately US$14) gift voucher for Jackson's Art which ships globally. Please note that the voucher may be sent up to a week after subscription.

No.

No. The annual subscription is an upfront fee of US$120 inclusive of taxes. This works out to the equivalent of US$10 per month.

Our recorded content can still be purchased on a pay-as-you-go basis and this content can be revisited under your My Library tab.

No. A few free classes are available on the website, and we offer free 30 minute Classes (Free Live Demos) on YouTube.

Subscribers will have exclusive access to all our 90 minute live classes (Live Mini Workshops), as well as all our recorded content. Subscribers will also receive ongoing discounts on Etchr Lab art supplies at etchrlab.com, as well as exclusive offers from other online art supply retailers around the world. Pay-as-you-go customers will only be able to purchase pre-recorded content. 

Your subscription will auto-renew, however you'll get a reminder email 7 days before renewal just in case you want to cancel the renewal.

If you have purchased recorded content at Etchr Studio between the 19th and 29th of November 2021, then email us to receive a 50% credit towards a subscription up to the value of US$50.

*Purchases of live content will not be assessed.

You can mark videos as "Favourite", and they will appear in your library under Favourites. 

You will only be able to access subscription content up until your subscription expires. If you want to access this content afterwards then you'll have to renew your subscription or purchase recorded content individually.

We've rebadged our "Live Demos" as "30 minute Classes". These Classes are broadcast on YouTube and are completely free. The artist presents for approximately 30 - 40 minutes in order to broadly demonstrate their skills and the techniques they use, as well as their experience and background in teaching art. Basically, they’re “introducing” themselves to the community and giving everyone a taste of their approach. 

We've rebadged our "Mini Workshops" as "90 minute Classes". These run for approximately 90 minutes and focuses on more specific techniques. This is an opportunity to participate in a more detailed step-by-step artistic process as compared to the 30 minute Class. With the additional time, the artist typically discusses more tips and techniques, dives a little deeper, and answers questions that weren’t covered in the 30 minute Class.

We've rebadged our Live Master Class as "Small Group Class". These are a more “intimate” set-up that is limited to 10 participants. They typically run for 150 minutes (including 30 minutes of feedback). These Classes are also guided by a detailed step-by-step process but compared to a 90 minute Class, the artist will have more time to “take it up a notch” and provide even more insights, tips, and techniques to the participants. What makes these Classes valuable is that the participants get one-on-one feedback and critique from the artist. Participants can also ask the artist questions throughout the session, and they can even interact with other participants

You can scroll down through your account's main page and look for the Upcoming LIVE section and click the "see all" button. You may also click this link here.

The live 90 minute classes are only exclusive for subscribers. A recorded version of it will be posted for sale a week after the live event and can be purchased individually.

In most cases, just a few days.

No. We only offer streaming video content at this time.

90-minute live classes (Live Mini Workshops) will be hosted on our website rather than Zoom however we may still use Zoom in the few weeks that follow the launch of the new website in order to make a smooth transition. 2-3 hour small group classes (Live Master Classes) will still be held on Zoom.

At this time, we aren't able to support Apple Pay. You can use credit card, Google Pay or PayPal to complete your transaction.

No.

Not at this stage. If you have a specific request for subtitles or translation please let us know to help us determine our future priorities.

Send us an email at hello@etchrstudio.com.
You can also reach out through to our Facebook community.