Frequently Asked Questions
Curious about our new website? Got questions about our subscription? We’re here to help!
Can't find the answer to your question? Contact us here.
My Etchr Studio Account
Yes, existing customers from the old website can still access their past purchases in the new Etchr Studio website.
If it’s your first time logging in to the new website, please first reset your password through this link. Make sure the input the same email address you used on the old website.
After logging in, customers may locate all past purchases under the “My Library” tab.
If there are past purchases that still do not reflect in your new Library, please email our Customer Support at firstname.lastname@example.org so we may assist.
The subscription plan is priced at USD 120 a year. All Subscribers will benefit from the following:
1. Unlimited access to over 400+ hours (and growing) of paid recorded content
2. Exclusive and unlimited access to upcoming live 90 minute classes (Live Mini Workshops).
3. 20% ongoing discount on Etchr Lab products at etchrlab.com
4. Exclusive deals on Art Supplies from selected online retailers including Jackson's Art (Global), Art Supply Warehouse (USA), etc.
Unfortunately, we don't have tiers or a monthly offer as of the moment.
Yes we do! Get a taste of our new subscription with a 7-day trial and get unlimited access to all our recordings. Please click the link here to claim it.
Please note that after the trial period, you will automatically be charged $120 for a 1-year subscription. You may cancel the subscription before the trial ends to avoid the automatic charge.
Yes. Customers can still individually purchase any recording outside of the subscription which they will have unlimited access to.
To purchase individually, select any recording and click the “Get Access Now” button found on the thumbnail. Afterwards, the customer may choose the “one-time purchase” option.
All purchased recordings can be viewed in the customer’s Library.
Your subscription will auto-renew, however you'll get a reminder email 7 days before renewal just in case you want to cancel the renewal.
You can mark videos as "Favourite", and they will appear in your library under Favourites.
You will only be able to access subscription content up until your subscription expires. If you want to access this content afterwards then you'll have to renew your subscription or purchase recorded content individually.
You can cancel at any time but only during the 7-day trial period. However, once you go through the 7-day free trial and agree to become a subscriber, we do not offer cancellations and refunds for the year in question. It is entirely up to you if you wish to renew the subscription for the following year - and we will send you a reminder!
If you wish to avail the 7 Day Free-Trial, please click this link.
We've rebadged our "Live Demos" as "30 minute Classes". These Classes are broadcast on YouTube and are completely free. The artist presents for approximately 30 - 40 minutes in order to broadly demonstrate their skills and the techniques they use, as well as their experience and background in teaching art. Basically, they’re “introducing” themselves to the community and giving everyone a taste of their approach.
We've rebadged our "Mini Workshops" as "90 minute Classes". These run for approximately 90 minutes and focuses on more specific techniques. This is an opportunity to participate in a more detailed step-by-step artistic process as compared to the 30 minute Class. With the additional time, the artist typically discusses more tips and techniques, dives a little deeper, and answers questions that weren’t covered in the 30 minute Class.
We've rebadged our Live Master Class as "Small Group Class". These are a more “intimate” set-up that is limited to 10 participants. They typically run for 150 minutes (including 30 minutes of feedback).
These Classes are also guided by a detailed step-by-step process but compared to a 90 minute Class, the artist will have more time to “take it up a notch” and provide even more insights, tips, and techniques while interacting with the participants. What makes these Classes valuable is the one-on-one feedback and critique from the artist.
Please also note that the Live Small Group Classes are not included in the subscription and have to be purchased individually. This is priced from US$35-US$45, which is now lower compared to our prices from the old website, which used to range from US$60-US$80.
Select the "Browse" tab located in the upper banner of the homepage. From its dropdown box, click Upcoming Live.
You may also click this link here.
Video Recording Questions
To give our team some time to process the videos, the 90 minute Class and Small Group Class recordings will be available in approximately 8-10 days.
To protect our videos from piracy, our recordings are not downloadable can only be streamed online.
Live Event Questions
90-minute live classes (Live Mini Workshops) will be hosted on our website rather than Zoom however we may still use Zoom in the few weeks that follow the launch of the new website in order to make a smooth transition. 2-3 hour small group classes (Live Master Classes) will still be held on Zoom.
Unfortunately, this feature is not available for subscribers yet. You may only be able to purchase a recording if you are not a subscriber or if your subscription expires. Please note that all subscribers have access to all recordings available on our catalogue.
We accept credit cards with Visa, MasterCard, American Express, China UnionPay, Japan Credit Bureau, and PayPal. As of the moment, we do not yet support Apple Pay, Discover, and Diner.